I hate that I pay money for Creative Cloud. They will simply stop the conversation without helping, try to sell me some god-awful subscription (and hey, by the way, Adobe - if you are going to give me a "super good offer", 433,75 per month is actually MORE than the 188,75 for the substance 3D-package!). I have gotten the email with the damn code. I have sent in the documentation, several times. No, not even with a shameful "super special offer".
I have talked to probably eight or nine different people (not counting the bots!) No, I do not want to buy Substance painter. I am supposed to get educational access to Substance Painter.
Creative cloud fee code#
I had to explain eight time to the same person that yes, I have the code, but when I put in the code it does not work - and the reply was always whether I had done any of the 3243298 steps before this, which I had to explain - every single time - that YES I HAD DONE THIS ALREADY. Then, when you finally reach an agent of Adobe, it is like they are trained specifically to not read what you are writing to them. First you have to try to convince a bot to let you talk to an actual human being.
Creative cloud fee software#
Nowadays you overpay for a subscription, you fight with the software and all the logins, the clouds, the codes, the set up, the confirmation email etc, etc etc. You bought the program, and then, voila - you had it, it worked. I remember the good old days when Adobe was a reliable company with good products. Better yet unless you have to use the product, don't.
Bottom line, stay away from Adobe customer non-service by any means possible. So when I called my bank to file a dispute and explained the situation, the representative laughed, she couldn't believe it either, it was so obvious that I had been charged twice. This is despite sending them detailed screenshots of the duplicate transactions both from my bank and PayPal, that wasn't enough. After going back and forth between the two it because obviously that only Adobe could correct the situation which of course they refused to do so unless I supplied them with the most sensitive of personal documents - a bank statement. Because after trying to deal with them you might be. So, God forbid, if you ever have to contact their customer service, make sure you are not at risk for a coronary. And they know that - I think a lot of people are probably in the same boat. Only reason I use Adobe is because of my work. If I could give zero stars for customer service, I would.
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